Accessibility Standard for Customer Service at Ajax Textile Corporation
Ajax Textile Corporation is committed to providing outstanding customer service to people with disabilities consistent with the principles of independence, dignity, integration, and equal opportunity. This plan summarizes the practices and procedures we will take to achieve our commitment. It is consistent with the requirements outlined in the Customer Service Standard of the Accessibility for Ontarians with Disabilities Act (AODA), 2005.
People with disabilities will be treated in a manner that allows the person to maintain self-respect and the respect of other people.
People with disabilities will be treated in a manner that them to do things on their own without unnecessary help or interference from others.
Service is provided in a way that allows the person with a disability to benefit from the same services, in the same place, and in the same or similar way as other clients, unless an alternate measure is necessary to enable a person with a disability to access services.
Service is provided to a person with a disability in such a way that they have an opportunity to access our services in a way that is equal to that given to other clients.
We are committed to:
· providing clients with disabilities the same opportunity to access our services
· providing a professional environment that promotes barrier-free access for all clients as laid out by applicable legislation.
Ajax Textile Corporation will communicate in a manner that maintains an individual’s dignity and respect to include:
· taking a person’s disability into account.
· being prepared to use different communication modes (e.g., using a pen & paper versus speaking aloud) when interacting with the customer.
· use of appropriate language (e.g., use “persons with disabilities” versus “handicapped”.
· planning for the client session to ensure the appropriate accessibility is provided.
· assisting clients with wheelchairs, scooters, and such equipment by opening doors or removing obstacles.
Ajax Textile Corporation is committed to serving clients with disabilities who use assistive devices to obtain, use or benefit from its products and services. Ajax Textile Corporation permits assistive devices on-premises and will not interfere with assistive devices without the permission of the owner or user. These include but are not limited to:
· walking canes
· oxygen tanks
· communication devices (teletypewriters, voice amplifiers, voice output communication aids, writing aids, and/or voice prostheses)
Service Animals and Support Persons
Persons with a disability who are accompanied by a service animal may access all Ajax Textile Corporation premises that are normally accessible to clients. Ajax Textile Corporation will:
· permit service animals on-premises, and
· not interact with them without permission of the owner/handler.
Clients with a disability who are accompanied by a support person will have access to that support person while on Ajax Textile Corporation premises. Ajax Textile Corporation will:
· permit support person on-premises
· allow support person, if requested by the client, to attend meetings
· request permission from the client to discuss confidential account information in front of a support person
· ensure the client and support person understands that the support person is there to accompany the client and therefore cannot direct or act for the client.
Training of Employees
Where appropriate, Ajax Textile Corporation provides training to staff whose duties involve interaction with the public or other third parties. Training includes:
· the content of this document
· how to interact and communicate with people with various types of disabilities
· how to interact with persons with disabilities who use an assistive device or require the assistance of a service animal or a support person
· how to use equipment or devices available on Ajax Textile Corporation’s premises or otherwise provided by Ajax Textile Corporation that may assist with the provision of goods and services to clients with disabilities
· what to do if a person with a particular type of disability is having difficulty accessing the provision of goods and services.
Training will be provided on an ongoing basis in connection with changes to this document and will be provided to appropriate staff and contract workers.
It is Ajax Textile Corporation’s priority to meet and surpass all clients’ expectations. Therefore, client feedback should be directed to firstname.lastname@example.org or through our contact form.